Support
If something in Dollar & Sense is confusing, broken, or unclear, this page is the fastest place to start.
Short version
- Email [email protected] when something is broken or unclear.
- Include your device, OS version, and what you were trying to do.
- The app is built for family chores, allowance tracking, pending approvals, and shared iCloud accounts.
How to get help
The fastest way to get support is email: [email protected]. If you are writing about a bug, include the screen you were on, the account you were working in, and what happened instead of what you expected.
What to include in your message
- which Apple device you were using
- your iOS, iPadOS, macOS, watchOS, or visionOS version
- whether the issue involved shared accounts, chores, pending approvals, widgets, Shortcuts, import/export, or notifications
- the exact steps you took before the issue happened
- what you expected to happen and what happened instead
What is Dollar & Sense?
Dollar & Sense is a family chore app and allowance tracker for Apple devices, built with privacy in mind. Families can create accounts, share them with kids and other parents, add chores or regular expenses, and keep balances in sync through iCloud.
How to use Dollar & Sense with kids
- Create an account for a child, such as "Henry's Account."
- Open the account and use the sharing option to invite your child through Apple's iCloud sharing flow.
- After the child accepts the share, review participant permissions so they only have the access you intend.
- Create tasks like emptying the dishwasher, mowing the lawn, or taking out the trash.
- Let the child mark the task complete. The app can create a pending transaction instead of changing the balance immediately.
- Review and confirm the pending transaction when the work is actually done.
How shared family accounts work
Dollar & Sense uses Apple's iCloud sharing model. Parents can share an account with kids or other parents, and each participant can have different permissions for transactions, categories, and tasks.
Can another parent confirm pending chores?
Yes. A participant can be given broader transaction permissions so that confirmed and pending transactions are both manageable by that person. If you leave that permission off, the participant is limited to pending items only.
What does "On all transactions" mean?
It means the participant is not restricted to pending items. With that setting turned off, the participant can still work with pending transactions but cannot broadly manage already-confirmed records.
Tasks, chores, and recurring schedules
Tasks are often chores, but they do not have to be. Families also use them for recurring bills, routine spending, or household jobs that should show up on a schedule. Dollar & Sense supports daily, weekly, weekday-based, and day-of-month recurrence patterns.
What is a pending transaction?
A pending transaction is a record that has been created but not officially confirmed yet. In a family chore workflow, it usually means a child submitted work and a parent still needs to verify it before the balance changes.
Notifications, reminders, and iCloud sync
If you use iCloud, Dollar & Sense can rely on Apple's silent notifications to keep shared data up to date in the background. The app also supports optional user-facing reminders, including task reminders and summary notifications, when you choose to enable them.
Why is the app asking about notifications?
Some notifications are practical, like reminders about pending tasks or balances. Others are part of Apple's background sync behavior for iCloud-backed sharing. Leaving notifications enabled usually makes shared accounts feel smoother.
Why are reminders not arriving?
Check the system notification settings for Dollar & Sense first. If the app has permission but reminders still are not appearing, include the task schedule and the device involved when you email support.
Do I need iCloud?
No. Dollar & Sense works locally on your device without iCloud. iCloud matters when you want backup, cross-device sync, or shared family accounts.
Can I add my own categories?
Yes. Categories are editable inside each account, so you can make the app fit your family's chores, expenses, and naming conventions.
Can I export my data?
Yes. The app supports exporting transaction data. If you run into a problem during export or import, mention whether the issue happened while creating the file, opening it, or bringing it back into the app.
What platforms are supported?
Dollar & Sense is built for Apple's device ecosystem, including iPhone, iPad, Mac, Apple Watch, and visionOS. If you are unsure whether a specific OS release is currently supported, send the exact device and version in your support email.